Privacy Policy
1. Introduction
Southampton Financial Inc. and its affiliated brokerages ("Southampton," "we," "our," "us") are committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws in Canada.
By accessing our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. What Information We Collect
We collect personal information necessary to provide and manage your insurance products and services. This may include:
Identification Information
Name, date of birth, address, phone number, email
Financial Information
Payment details, credit history
Insurance Information
Policy details, claims history, risk assessment
Technical Information
IP address, device type, browsing data when using our website
Communication Preferences
Your preferences for receiving marketing and other communications
3. How We Use Your Information
- To provide, maintain, and improve our insurance products and services.
- To verify your identity and prevent fraud.
- To communicate with you about policy updates, renewals, and customer service.
- To comply with legal and regulatory requirements.
- To provide personalized recommendations and offers.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
Affiliated Brokerages
If you provide explicit consent, we may share your personal information with other Southampton-affiliated brokerages to offer additional products and services that may be relevant to you.
Third-Party Service Providers
We may share your information with service providers who assist us in providing and managing our services, such as IT support, payment processors, and claims administrators.
Legal and Regulatory Authorities
We may disclose your information if required by law or to protect our rights.
5. Consent to Receive Communications
Southampton Financial Inc. and its affiliated brokerages operate under multiple brands. If you provide your consent, you agree to receive electronic communications, including promotional offers, updates, and relevant product recommendations from Southampton and its affiliated brands.
Transparency - Brokerages and Affiliated Brands List
By opting in, you allow us to:
- Share your information among our affiliated brands to offer products and services that may be relevant to you.
- Send you marketing communications that align with your expressed interests and preferences.
5.1 Right to Withdraw Consent (Opt-Out)
You may withdraw your consent at any time by updating your preferences through your account settings, using the unsubscribe link in our communications, or contacting our Privacy Office at privacy@shfi.ca
Once you opt out, your information will no longer be shared for cross-referral purposes.
6. How We Protect Your Information
Encryption
Sensitive data is encrypted to protect against unauthorized access.
Access Controls
Secure authentication methods restrict access to authorized personnel only.
Employee Training
Regular privacy and security training for employees to ensure compliance.
7. Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and contractual obligations.
9. Your Privacy Rights
Depending on your province of residence, you may have the right to:
- Access and request a copy of your personal information.
- Correct inaccuracies in your information.
- Withdraw consent for certain uses.
- Request the deletion of your data, subject to legal limitations.
Any individual may address a written challenge concerning our compliance with this Privacy Policy to our Privacy Officer. Southampton will investigate all complaints and take appropriate steps to correct any issues.
14. Contact Us
Email:
privacy@shfi.caMailing Address:
Privacy Officer
8 King ST E, Suite #1108,
Toronto, ON | M5C 1B5